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Louisiana Ombudsman Program

Long-Term Care Ombudsmen investigate and resolve complaints made by or on behalf of residents of long-term care facilities. Long-term care facilities include nursing homes, assisted living facilities, and personal care homes that serve individuals who are elderly or disabled. Ombudsmen also assist consumers and potential consumers with the process of choosing a facility.

Ombudsman Program FAQ

Ombudsmen services are confidential and free of charge.

Ombudsmen are individuals who are trained to respond to the problems and needs of residents of nursing facilities and other long-term care facilities.

Ombudsmen work to protect and promote the rights of residents of long-term care facilities.  Ombudsmen work with residents, their families, facilities, community organizations, and other interested parties to address concerns that affect the lives of residents.  Ombudsmen listen, provide information, assist residents in solving problems, and help families identify suitable long-term care facilities for loved ones.

Ombudsmen respond to any problem, complaint, or concern a resident may have.  Common problems are with the quality of care, food, finances, activities, visitation, and the ability to exercise their rights as a resident or citizen.

Anyone who has questions or concerns about the care or treatment a resident is receiving should contact an ombudsman. 

Ombudsmen visit the facility regularly.  You can talk to the ombudsman during one of these regular visits or view the list of Ombudsman Coordinators below.

Ombudsmen services are confidential and free of charge.

 

Service Providers by Regions and Parishes Served

NOTE:  Some of the toll-free 800 numbers below are within Louisiana ONLY. If calling from outside Louisiana, you may need to use the non-toll-free phone numbers or contact the State Office via its toll-free number: (866) 632-0922.  The State Office will ask the local office to contact you.

Avoyelles, Catahoula, Concordia, Grant, LaSalle, Natchitoches, Rapides, Sabine, and Winn

Carolyn Smith, Ombudsman Coordinator

Cenla Area Agency on Aging 
Post Office Box 13027
Alexandria, LA 71315
Office: (318) 484-2260 or (800) 454-9573
Fax: (318) 484-2266
carolynsmith@cenlaaging.org

Ascension, Assumption, East Baton Rouge, East Feliciana, Iberville, Lafourche, Livingston, Pointe Coupee, St. Charles, St. Helena, St. James, St. John, Tangipahoa, Terrebonne, Washington, West Baton Rouge, and West Feliciana

Peggy Essick, Ombudsman Coordinator

Capital Area Agency on Aging
Post Office Box 66038
Baton Rouge, LA 70896
Office: (800) 833-9883
Work Cell: (225) 229-5431
Fax: (225) 922-2528
pessick@capitalaaa.org

Acadia, Evangeline, Iberia, Lafayette, St. Landry, St. Martin, St. Mary, and Vermilion

Dana Adams, Ombudsman Coordinator
Cajun Area Agency on Aging
Post Office Drawer 60850
Lafayette, LA 70596-0850
Office: (337) 572-8940 or (800) 738-2256
Fax: (337) 572-8974
d.adams@lusfiber.net

Allen, Beauregard, Calcasieu, Cameron, Jefferson Davis, and Vernon

Charles Campbell, Ombudsman Coordinator
Calcasieu Council on Aging
3950 Gerstner Memorial Blvd.
Lake Charles, LA 70607
Office: (337) 312-1059 or (800) 223-5872
Work Cell: (337) 794-4235
Fax: (337) 474-6563 
ccampbell@calcoa.org

Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union, and West Carroll

Anna Horne, Ombudsman Coordinator
Cenla Area Agency on Aging
Post Office Box 13027
Alexandria, LA 71315
Office: (318) 362-4288 or (800) 454-9573
Fax: (318) 362-4287
annahorne@cenlaaging.org

Jefferson, Orleans, Plaquemines, St. Bernard, and St. Tammany

Tanya Hayes, Ombudsman Coordinator
Capital Area Agency on Aging
Post Office Box 66038
Baton Rouge, LA 70896
Office: (800) 833-9883
Work Cell: (504) 909-0672
Fax: (225) 922-2528
thayes@capitalaaa.org

Bienville, Bossier, Caddo, Claiborne, DeSoto, Red River, and Webster

Casandra Cesare, Ombudsman Coordinator
Caddo Council on Aging
1700 Buckner St., Suite 240
Shreveport, LA 71101
Office: (318) 676-7900 or (800) 256-3003
Work Cell: (318) 317-9271
Fax: (318) 676-7911
ccesare@caddocoa.org

Rosa Walton, State Ombudsman
State Long-Term Care Ombudsman Office
Governor's Office of Elderly Affairs
P.O. Box 61
Baton Rouge, LA 70821-0061
Phone: (225) 342-9723
Toll-Free: (866) 632-0922
StateOmbudsman@la.gov

 

Interested in becoming a volunteer?

Volunteer opportunities are currently available in the Orleans and Shreveport Regions.

Call (504) 782-6640

Volunteer Ombudsman Application

Volunteer Recruitment Video

Ombudsman Login

Complaint Form can be submitted to: HSSComplaints@la.gov

 

For questions about this webpage, please contact the State Long-Term Care Ombudsman at StateOmbudsman@la.gov